Popular Articles
Freezer Shutting Down Early
Issue: The freezer shuts down earlier than expected. Steps to Resolve: Check for Rain: Advise the customer to connect to the grid during rainy seasons as the battery might not charge well. Inspect Thermostat Position: If set to deep, adjust it to ...
Answering your first ticket.
Zoho Desk packs a bunch of features that are expressly there to help you respond to tickets smartly. The first of these, you've already discovered: Auto-Suggest Articles. Zoho Desk pulls up relevant articles on the ticket's content—so you can save ...
E-04 Error Code
Issue: E-04 error code displayed, indicating a short circuit at the load terminal. Steps to Resolve: Clear Error Code: Press and hold the load switch (silver button) for 3 seconds. Inspect Charge Controller Settings: Adjust charge controller settings ...
E-13 Error Code
Issue: E-13 error code displayed, indicating a wrong polarity connection from the solar panel to the battery. Steps to Resolve: Correct the polarity connection.
Freezer Not Working (Green and Red Light Off)
Issue: The freezer is completely non-operational, and both indicator lights (green and red) are off. Steps to Resolve: Check Battery Voltage Display: If there is no voltage displayed, the battery might be off. Turn on the battery using the red ...